MaidPro Vision
We're planning to clean up North America. We have a vision of bathrooms and kitchens sparkling all across the nation, of beds made, and furniture polished, of shining hardwood floors, and freshly vacuumed carpeting.
Join us in our quest: Let us take dirt off your hands.
We believe that your home should be cleaned to your highest expectations by quality, trained professionals. We have a long tradition of providing our customers with exceptional service at affordable rates.
Behind The MaidPro Clean
MaidPro isn't just any ordinary business. We are comprised of many business owners across the United States and Canada. Conducting over half a million cleanings each year, MaidPro gives entrepreneurs an opportunity to realize their dreams and hundreds of thousands of customers the ability to regain precious time with friends and family. With all of these cleanings each day, we asked our owners, service providers and customers to share their stories -- we found not only comic relief, but stories that touched our hearts. MaidPro's 'Behind The Clean' book shares these stories. Learn more about our community and what happens 'Behind The Clean'!
Our History
In 1991, while living in Beacon Hill, Mark Kushinsky, one of MaidPro's founders, called a maid service to have his home cleaned. Although he was shocked by how high the prices were, he was looking forward to regaining valuable time. On the day of the cleaning, Mark arrived home eager to see the work that had been done. He was very disappointed. The cleaning team had done a seriously inadequate job. He
called the manager of the company to complain. She was not apologetic. Instead, all she said was, "Well, we'll be sure to give the cleaning team more detailed instructions next time." Still, Mark persevered. He called another cleaning company. They were even more expensive!
But, Mark reasoned that this must be because they provided better service than the first company. Yet their work was even worse! Not only did they do an extremely poor job of cleaning his home, they had left his cat, Foof , locked in the bathroom - without a litter box! There was no way Mark would allow this company in his home again.
But this is not the end of the story, it is only the beginning - the beginning of MaidPro . Mark shared his experiences with his friend Richard Sparacio. The two of them recognized a great opportunity and they opened MaidPro's first tiny 200 square foot office on Boston's historic Beacon Hill in September of 1991.
Just one year later they expanded MaidPro's office from the tiny 200 square foot office to a still small but slightly bigger 400 square foot office. Their formula of quality service, along with a special kind of customer care, was genuinely appreciated by their clients. MaidPro was growing by leaps and bounds and was soon voted the best maid service by Boston Magazine .
As MaidPro grew, it became difficult to manage all the customers that wanted service. So in 1995, Mark created ServiceCEO software that allowed MaidPro to continue expanding with a unique combination of technology and exceptional service. ServiceCEO would ultimately be spun off as a separate company, with over 6,000 customers in 28 countries.
Looking outward, Mark researched cleaning franchises, and was shocked to find that they did not provide their franchisees with the most basic business and customer service tools, which MaidPro was now in the unique position to offer.
Inspired by this realization, Mark and Richard began envisioning MaidPro offering their quality services by opening franchise locations throughout the country. Within a year, the first independent MaidPro office was providing great service and experiencing unprecedented success using MaidPro's quality formula.
Today, MaidPro is THE fastest growing residential cleaning franchise in North America with more than 100 offices servicing 28 states and the District of Columbia.
Mark and Richard are enjoying sharing their success and experience with each franchise owner, and are proud to serve the thousands of loyal customers that have come to trust MaidPro to clean their home.
Our Customers: Our Purpose
Ultimately, when customers choose to use our services they are buying themselves time. We are in the business of providing our customers with the luxury of making choices about how they spend their leisure time. Because we do this in a way that provides high quality, reliable service our customers are very satisfied. Because we do this in a way that is highly personal, our customers are very loyal.
When the MaidPro office was located in Beacon Hill it wasn't uncommon for customers to stop in to check their schedule or to pay an invoice. One particular customer would stop in every week to ask "Is my cleaning all set for Friday?" Of course, it always was; she was a regular customer. During a ski vacation in Vail, Richard, one of MaidPro's founders, decided to take a break in a warming hut at the top of the mountain. As he looked across the little hut he laughed to see
this customer standing right there! He moved over to her, tapped her on the shoulder and said, "Just wanted to let you know your cleaning's all set for Friday!"
While we don't often run into our customers on ski slopes, we always look for ways to build a personal relationship with them. Many companies give lip service to their commitment to providing customer service. We live it. Our customers are the reason we exist. In every interaction that we have with them we endeavor to ensure them that we appreciate their business and work hard to provide the best service we can.
